Director, Sales Enablement

Primary Responsibility:

The Director of Sales Enablement will be responsible for comprehensive support and analytics for the Americold Business Development organization. 

Essential Functions:

• Sales Process Management 
  • Initial rollout support of the new Americold Sales Process and Methodology
  • Continuous process optimization working closely with BD, Salesforce, and Korn Ferry
  • Salesforce alignment and utilization support for Business Development
  • Ongoing training design and support
  • Liaise between Marketing, Salesforce, BD, and various Marketing Tech stack partners to ensure full alignment in support of Business Development    
• Business Development Communications Support
  • Project manage development of RFPs and other Customer Proposals
  • Work with Marketing and Business Development to prepare communications (slides, etc) for Customer meetings
  • Strategically partner with Business Development and marketing on developing and executing sector and regional commercial strategies 
• Customer Experience Strategy and Management
  • Lead management of Gallup survey workstreams
  • Develop and manage process for capturing customer feedback from Customer Quarterly Business Reviews, top-to-tops, customer service issues, etc
  • Liaise with Ops and HR to cross functionally address customer issues 
  • Develop scorecards and tracking tools to quantify and monitor issue “themes”
  • Drive accountability and more internal awareness of customer issues
• Customer|Sector Revenue Reporting and Analytics
  • Existing team of 3 in place
  • Book of business reporting global revenue and volume by customer|sector
  • Fixed commitments reporting and analytics by customer
  • Price|volume analytics by customer|sector
  • Monthly BRM reporting 

What Experience and Education You Need

• Bachelor's degree in Business, Marketing degree preferred
• Master’s degree a plus
• 10-12 years of work experience in Sales Enablement and/or Business Development Support
• Experience with Salesforce.com and other CRM tools 
• Understanding and experience of AI tools a strong plus
• Full command of Microsoft Office 365
• Knowledge of Miller Heiman or other Sales Process Methodologies a plus

What Could Set You Apart

• Present professional image: In person, written and verbally with all levels of the organization, customers and external stakeholders;  excellent written, oral communication and presentation skills
• Organized with the ability to execute in a matrix environment; experience prioritizing request from multiple managers
• Progressive, flexible and team-oriented approach desired
• Possess a proactive approach with strong customer service orientation
• Strong financial acumen and business savvy
• Demonstrates a results-based leadership style with strong impact and influencing skills
• Ability to communicate effectively to direct and motivate team and others, maintaining a persuasive and credible presentation style at all levels of the organization 
• Ability to quickly and continually synthesize, package, prepare, develop and communicate concise, logical, fact-based information
• A wide degree of creativity and latitude is expected
• Must be able to maintain a high degree of confidentiality
• Must be able to travel at an estimated 20% of the time

Physical Requirements 

• Requires the ability to sit for long periods of time, with frequent interruptions
• Requires several hours per day of sitting, getting up and down from chairs, and reaching, or bending
• Requires manual dexterity with normal hand and finger movements for typical office work
• Talking, hearing, and seeing are important elements of completing assigned tasks
• May require travel by automobile and airplane for business
• May require visits to warehouse operations in temperatures at or below freezing
• May require carrying loads related to travel and the occasional lifting, carrying, positioning, and/or moving of objects weighing up to 20 pounds
• Requires the use of various electronic tools

EOE/AA M/F/D/V DFW.